Privacy Policy
This Privacy Policy explains how Comic Language Hub processes personal data when people visit the website, make course inquiries, book lessons, or take part in small-group language courses and related online services.
Depending on the circumstances, individuals may ask to access, correct, delete, or restrict certain personal data, and may object to some processing where a valid basis exists. Requests are reviewed case by case, and some information may be retained where the law or legitimate business needs require it.
To exercise a privacy right, a person should provide enough information for us to identify the relevant record and understand the request. We may ask for additional details before acting on the request, especially where the request concerns enrolment records, payment records, or lesson history.
We keep personal data only for as long as needed for the purpose for which it was collected, to manage the customer relationship, to maintain business records, or to meet legal obligations. When data is no longer required, we delete it or anonymize it where practical.
If this policy is updated, the revised version will be posted on the website and will apply from the stated effective date. Where a change is material, we may also use a reasonable notice method appropriate to the circumstances.
Contact Information
How We Use Data
We use personal data to respond to inquiries, assess starting level, match groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons, support guided practice, review progress, process payments, maintain records, operate the website, and address security or technical issues. We may also use data to communicate about course administration and service changes.
Service Providers
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, online lesson delivery, and technical maintenance. These parties may process data only for the services they provide to us and are expected to use appropriate safeguards.
Legal Disclosures
We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, users, or operations. We may also share information when needed to investigate fraud, security incidents, or misuse of the website or services.
Data We Collect
We may process contact details, inquiry content, course preferences, level screening information, timetable choices, enrolment details, payment-related records, attendance information, progress notes, and technical data such as device and browser information. Where users join online lessons, we may also process limited audio, video, and connection data needed to deliver the session.
How We Collect Data
We collect data from course inquiries, contact form submissions, booking communications, level screening, enrolment steps, lesson participation, progress reviews, and payment interactions. We may also receive technical data automatically when the website is accessed or when online lesson tools are used.
Cookies We Use
The site may use essential cookies to support basic functions, preference cookies to remember settings, and limited analytics cookies to understand site performance and usage patterns. Where online lesson tools rely on third-party services, those services may place their own cookies subject to their settings and policies.
Cookie Controls
We use standard browser and device controls to manage cookie preferences where available. Users may block or delete cookies through their browser settings, but essential site functions, form handling, or session features may not work properly if certain cookies are disabled.